Support

Is the tutor a real person?

No. Mayk is an AI: the conversation is generated by an AI model. It can make mistakes, and what it says is not medical, legal or financial advice.

The tutor said something offensive — how do I report it?

Send us the date of the lesson and what happened: [email protected]. We review every report, tighten the tutor's rules when needed and get back to you. For an urgent safety concern, put URGENT in the subject line.

How do I cancel my subscription?

iPhone: Settings → Apple Account → Subscriptions → Mayk AI → Cancel. Android: Play Store → Profile → Payments & subscriptions → Subscriptions → Mayk AI. Cancelling takes effect at the end of the current period; refunds are requested through the store.

I paid but my subscription isn't showing

Tap "Restore purchases" on the purchase screen and make sure you are signed in with the same Apple Account. If it still doesn't appear, write to us.

I forgot my password

Self-service password reset isn't in the app yet. Write to us and we'll set a new password once we've verified the account is yours. This is why we recommend "Continue with Apple" when you save your account: no password needed.

How do I delete my account?

In the app: Me → Delete account. Your lessons, transcripts and word and mistake notebooks are permanently erased. Remember to cancel the subscription separately in your store settings.

How do I move my account to a new phone?

On the old phone use Me → Save your account (Apple or email), then on the new phone tap "I have an account" above the first onboarding question and sign in.

The tutor can't hear me

Check the microphone permission (Settings → Mayk AI → Microphone), reconnect Bluetooth headphones if any, and restart the lesson.

Your data

What we collect and how long we keep it is in the Privacy Policy. For the terms, see Terms of Use.